Cycling Touring Guide (PTU13/P3)

Cycling Touring Guide (PTU13/P3)

Diagram: SP/TAH-CF/PTU13/P3 (Beta Version)

Reference scheme developed in accordance with the standard: SP/TAH-CF: Professional Standard (SP) 3.0 based on the professional skills indicated in the Framework of Competences of Tourism, Arts and Cultural Heritage. The scheme is created in accordance with the European Qualification Framework (EQF), Recommendations 2009/C 155/02 (European Credit System for Vocational Education and Training - ECVET) and the model called "Skills Cycle".

The scheme is subjected to a public inquiry available to all stakeholders in the cultural tourism supply chain in order to collect comments and contributions useful for improving its contents. All interested parties are invited to improve the scheme by sending their contributions to info@aiptoc.it

1. Title and Description

PTU13/P3: Cycling Touring Guide (V Level EQF)

The Cycle Tourist Hiking Guide is a professional figure, with a high intellectual content, capable of accompanying individuals or groups on cycle tourism routes, illustrating, in general terms, the naturalistic, environmental, anthropological and cultural aspects of the territory.

The Cycle Touring Hiking Guide is essentially a hiking guide specialized in cycle tourism who has specific skills to carry out activities of:

Planning, organisation, communication, implementation and improvement relating to excursion offers associated with cycle tourism itineraries in relation to the characteristics of the users and the different types of terrain
Functional cycling technical assistance for the correct execution of the excursion
Support for any teaching activities of: environmental education and sustainable tourism.

The Cycling Tourist Hiking Guide has a profound knowledge of his territory with particular reference to the natural, environmental, cultural and food and wine aspects in order to identify and prepare itineraries of cycling tourism interest, organizing and carrying out excursions in maximum safety and with protections suitable for the type of excursion and adequate equipment for hikers.

The Cycle Tourist Hiking Guide manages to reconcile knowledge of the Cultural Heritage of its territory with cycle tourism routes also in order to deepen the knowledge of elements of local identity not only from a cycle tourism point of view but also anthropic, historical and cultural one.

The Cycling Tourist Guide can carry out the activities both on his own (self-employed) and for other interested parties as an Expert/Consultant

2. Standards of Reference

European Qualification Framework (EQF)
Recommendation 2009 / C 155/02 (European Credit System for Vocational Education and Training - ECVET)
Law 4/2013 relating to non-regulated professions

3. Terms and Definitions

For this point, please refer to the next version of the scheme

4. Specific tasks and activities

In order to take into account, in the assignment of tasks, the following distinction was made:

Fundamental tasks: indispensable tasks for the professional figure
Optional tasks: additional tasks to the fundamentals which are at the discretion of the individual Cycling Touring Guide

The individual tasks can possibly be described by a set of specific activities associated with them.

The specific tasks and activities are listed below, associating, for each specific task or activity, the requirements of knowledge, skills and competences. Finally, a summary correlation matrix will be indicated in order to provide a synthetic and overall representation of the above.

Fundamental tasks and specific activities

T1: Assess user needs and expectations for the reference sector (demand)
T2: Identify the purpose, objectives and type of offer (e.g. classic cycling routes, educational routes, cultural thematic routes, cultural thematic routes, etc.)
T3: Analyze the Reference Context
- 1 Identify and analyze the sector legislation
- 2 Identify and analyze the stakeholders (who are the interested parties: internal / external)
- 3 Identify and Analyze the attractions (Natural, Environmental, Cultural and Food and Wine Heritage)
T4: Planning the excursion offer
T5: Communicate the excursion offer
T6: Create the excursion offer
- 1: Plan activities from a qualitative, operational and risk prevention point of view
- 2: Define internal procedures and regulations
- 3: Manage economic resources (budget)
- 4: Manage human resources (staff)
- 5: Safely guide the group along the pre-established itinerary
- 6: Ensure the correct execution of excursions
- 7: Support any Environmental Education and Sustainable Tourism activities
- 8: Verify and monitor compliance with the applicable legislation in force
- 9: Monitor service quality
- 10: Provide functional cycling technical assistance for the correct execution of the excursion
T7: Improve the offering (continuous improvement)

Optional tasks

T8: Carry out first aid yourself in the event of accidents or illness
T9: Interfacing in a foreign language according to the territorial target of reference of its customers

Note: The optional aspect T8 is linked to the presence, in the team of excursion leaders, of a figure in possession of the skills to carry out first aid interventions in the event of accidents or illness (skills demonstrated by possession of the certificate issued following the attendance of a BLS first aid course provided by authorized bodies). If the Naturalistic Guide is the only member of the accompanying team, task T8 becomes mandatory.

The competence of the T9 task can also be made available by other members of the accompanying team if required by the user.

5. Skills, Knowledge and Autonomy and Responsibility

Task T1: Assess the needs and expectations of users for the reference sector (demand)

Expertise

CTS7: Using the tools of Territorial Tourism Marketing
CTS9: Perform Needs Analysis
CTQ1-1 Identify and analyze the needs, even implicit, of customers

Ability

SQ1: Analysis skills
SQ2: Ability to synthesize
SQ10: Analyzing the explicit, implicit and binding requirements of users
SP15: Analyze industry demand

Additional required knowledge:

KQ2: Quality Management - Factors, indicators and standards of quality in services
KQ22: Quality Management - Factors (dimensions) and quality indicators
KS4: Sustainable Tourism
KS6: Nature Tourism
KS29: Tourism Marketing
KQ33: Quality Management - Stakeholder Requirements Analysis
KS271: Bicycle touring

Task T2: Identify the purpose, objectives and type of the offer

Expertise

CTS114: Identify aims and objectives of the offer

Ability

SP71: Identify and classify the various types of excursions

Additional required knowledge:

KS190: Naturalist-environmental itineraries (classification and basic concepts)
KS191: Characteristics of the excursions
KS272: Cycle touring routes (classification and basic concepts)
KS273: «Bicitalia» national cycle network
KS274: The Eurovelo cycle network

Task T3: Analyze the Reference Context

Activity: T3.1 Identify and analyze sector regulations

Expertise

CTS1: Identify and analyze the applicable rules for the protection and use of the Cultural Heritage
CTS2: Identify and analyze the applicable privacy legislation
CTS3: Identify and analyze applicable safety regulations
CTS5: Identify and analyze the applicable tourism legislation
CTS123: Identify and analyze legislation relating to permits and authorizations for excursions

Ability

SQ1: Analysis skills
SP1: Identify and evaluate the applicability of the rules for the protection and use of the Cultural and Landscape Heritage
SP2: Identify and evaluate the applicability of the legislation on safety in the workplace with relevance to its reference sector
SP4: Identify and evaluate the applicability of the Tourism Legislation

Additional required knowledge:

KS39: The legislation for the protection and use of Cultural Heritage
KS40: The criteria for the protection of cultural heritage
KS41: The various levels of protection
KS43: Landscape assets
KS47: The legislation on privacy and the tourism sector
KS48: The European Regulation 2016/679
KS49: The legislation on safety in the workplace in the tourism sector
KS52: Consumer protection legislation
KT22: Law on civil and criminal liability
KS106: Tourism Legislation
KS275: The road regulation applicable to cycle tourism

Activity: T3.2 Identify and analyze the stakeholders (who are the interested parties: internal / external)

Expertise

CTS13 Analyze strategic stakeholders

Ability

SQ1: Analysis skills
SP24: Identify the Strategic Stakeholders

Additional required knowledge:

KS27: Local tourism systems
KS28: Institutions and tourism promotion
KS24: Destination Management Organization (DMO)
KS92: Supervisory and protection bodies
KTN12: The environmental protection and surveillance bodies

Activity: T3.3 Identify and Analyze the attractions (Natural, Environmental, Cultural and Food and Wine Heritage)

Expertise

CTB21: Identify natural endogenous attractions
CTB22: Identify the endogenous cultural attractions that can be correlated with naturalistic and environmental routes, in order to deepen the knowledge of elements of local identity not only from a naturalistic but also anthropic, historical and cultural point of view.
CTB20: Identify Induced Attractions

Note:

The attractions are in this context divided into:

Endogenous attractions: natural attractions (mountains, lakes, beaches, rivers, climate, etc.) or cultural attractions (cuisine, crafts, language, habits and customs, monuments, historical facts, etc.)
Induced attractions: tourist infrastructures, special events, recreational and sporting activities, etc.

Ability

SQ1: Analysis skills
SP30: Analyze and relate the Naturalistic Heritage
SP72: Know and analyze the anthropic context of one's own territory
SP74: Know and analyze the endogenous cultural attractions of one's own territory
SP75: Know and analyze induced attractions

Additional required knowledge:

KS3: Nature Tourism
KTN: The Naturalistic Heritage
KTI Intangible Heritage
KTS Historical, Artistic and Archaeological Heritage
KTE Food and Wine Heritage
KS191: Anthropic geography
KS194: Local cultural endogenous attractions
KS196: Induced territorial attractions

Task T4: Design the offer

Identify and configure the cycling excursion and any additional support services to the basic offer (e.g. group entertainment, teaching, accommodation, refreshments, supply of support materials, educational and information booklets, etc.)

Expertise

CTB23: Identify and know how to analyze the physical geographical context of the reference territory
CTQ1-2 Design the processes and services necessary for the supply of the offer
CTQ1-7 Apply Quality Factors, Indicators and Standards for hiking activities
CTS14: Design the offer
CTS124: Analyze supply support services
CTT2: Use tools and methodologies for risk management

Ability

SQ1: Analysis skills
SQ11 Design processes and services
SQ12: Implement, document and classify core processes
SQ14: Propose process changes to facilitate and rationalize improvements
SQ18: Identify, understand and evaluate quality factors, indicators and standards
SP17: Contribute to the development of the offer
SP76: Analyze the Physical Geographical Context of the Territory
SP85: Analyze the Botanical, Zoological and Anthropic Context of the Territory

Additional required knowledge:

KQ1: Quality Management - The UNI EN ISO 9001 standard
KQ22: Quality Management - Factors (dimensions) and quality indicators
KQ11: Quality Management - Design and development;
KS197: Excursion planning
KS191: Physical geography (knowledge and basic concepts)
KS198: Support services to the basic offer
KS99 Risk Management
KS199: Organizational techniques and methodologies for hiking routes
KS200: Theories and techniques for drafting an itinerary
KS201: Cartography, Topography and orientation techniques
KS202: Paths and Signage
KS203: Hiking Theories and Techniques
KS204:The objective risks of hiking and personal protection
KS205: Elements of Meteorology and Climatology
KS206: Competent services and authorities in the event of accidents or sudden illnesses
KS208: Notions of Botany, Zoology and Anthropic Geography of the reference territory
KT5: Basic IT and telematic tools
KT16: Corporate Organizational Models
KS254: Reference technical standards (UNI, EN, ISO, …)
KS276: Evaluation and classification of cycle-excursion difficulties
KS277: Calculation of travel times for cycle-excursion routes
KS281: Touring bike: classification and choice

Task T5: Communicate the offer

Expertise

CTT6: Apply IT tools for communication
CTT7: Using Digital Marketing techniques and methodologies

Ability

SP8: Develop a Communication Plan for the reference sector
SP11: Identify the web technologies to be used for tourism marketing
ST1: Ability to communicate
ST6: Identify and apply IT tools for communication

Additional required knowledge:

KQ34: Quality Management - Internal and external communication
KS30: Tourism and Communication
KS31: The Communication Plan
KS32: Online Marketing and Promotion
KS33: Web Marketing Techniques
KS34: Social Marketing
KS35: Online Travel Agencies (OTAs)
KS100: Information technology for communication

Task T6: Make the offer

Activities: T6.1: Plan activities from a qualitative, operational and risk prevention point of view

Expertise

CTQ1-3: Planning of processes and services
CTS85: Planning the excursion offer

Ability

SQ5: Ability to plan hiking itineraries based on the type of group receiving the service and the pre-established time
SP40: Know how to verify the usability of the route
SP81: Ability to identify equipment and equipment and evaluate their adequacy

Additional required knowledge:

KQ7: Quality Management - Planning and monitoring of the service
KQ8: Quality Management - The procurement system
KS209: Hiking equipment and equipment (classification, management and maintenance)

Activity: T6.2: Define internal procedures and regulations

Expertise

CTQ1-10 Production and management of documentation
CTT5: Apply basic IT and telematic tools
CTT9: Identify and evaluate the applicability of business organization techniques and methodologies

Ability

SQ3: Organizational skills
SQ13: Implementing Procedures and Operating Instructions for Quality

Additional required knowledge:

KQ4: Quality Management - System Documentation; the Manual; Procedures and Operating Instructions;
KS101: Basic IT and Telematics

Activity: T6.3: Manage economic resources (budget)

Expertise

CTQ1-8 Purchasing Management
CTT10: Basic Economic Management
CCT22: Budget Analysis and Management

Ability

ST9: Use corporate accounting and administration tools

Additional required knowledge:

KQ8: Quality Management - The procurement system
KS103: Business Administration
KT9: Business administration and accounting tools

Activity: T6.4: Coordinate human resources (staff)

Expertise

CTQ1-9 Personnel development
CTS15: Identify any staff skills gap
CTT3: Relationship and Conflict Management
CTT4: Manages and coordinates the work group
CCT24: Contractualization

Ability

SQ9: Identify skills gaps for quality
SP18: Identify skills and competences gaps for the reference sector
ST2: Group management skills
ST3: Conflict management skills

Additional required knowledge:

KQ5: Quality Management - The management of human resources
KS104: Communication and Conflict Management
KS105: Communication styles and effective communication
KT13: Contracts

T6.5: Safely guide the group along the pre-established itinerary

Expertise

CTT3: Relationship and Conflict Management
CCT21: Interpersonal Communication
CTT2: Management of tools and methodologies for risk management
CTT124: Hiking Safety Management

Ability

ST1: Ability to communicate also in relation to the different characteristics, types and expectations of customers
ST2: Ability to manage and lead the group even in the event of unexpected events
ST3: Conflict management skills
SP78: Ability to identify and manage the objective risks of hiking
SP80: Ability to evaluate users' psychophysical abilities
SP81: Ability to identify equipment and equipment and evaluate their adequacy
SP83: Ability to recognize and manage risk depending on the type of customer depending on the context
SP87: Ability to organize rescue with the competent and available services in the area

Additional required knowledge:

KT1: Communication
KT2: Group management techniques
KT3: Conflict Management Techniques
KT24: Elements of Leadership and Group Psychology
KS99 Risk Management
KS204: The objective risks of hiking and personal protection
KS205: Elements of meteorology and climatology (aimed at understanding potentially dangerous situations and safety behaviours)
KS206: Competent services and authorities in the event of accidents or sudden illnesses
KS210: Elements of Ethology (Behavioral Biology)
KS254: Reference technical standards (UNI, EN, ISO, …)
KS278: Cycling Practice Techniques
KS279: Bicycle touring management techniques

T6.6: Ensure the correct conduct of excursions

Expertise

CTQ1-4 Provision of services
CTQ1-12 User support
CTQ2: Apply Quality Management methodologies to the processes associated with the excursion offer
CTS83: Manages the excursion and any unexpected events

Ability

SQ4: Ability to control
SP37: Know how to plan and coordinate the maintenance of equipment and equipment
SP77: Know how to use organizational techniques and methodologies for hiking routes
SP79: Ability to use knowledge of cartography, topography and orientation
ST21: Ability to respect deadlines and programmes
SP82: Ability to rationally adapt and modify the route based on unexpected events
SP86: Ability to relate and inform in relation to the context of the itineraries

Additional required knowledge:

KQ6: Quality Management – Logistic resources: equipment and working environment
KQ9: Quality Management - Production and provision of the service;
KQ10: Quality Management - Identification and traceability;
KS1: Logistics
KS199: Organizational techniques and methodologies for hiking trails
KS200: Theories and techniques for drafting an itinerary
KS201: Cartography, Topography and orientation techniques
KS202: Paths and Signage
KS203: Hiking Theories and Techniques
KS208: Notions of Botany, Zoology and Anthropic Geography of the reference territory
KS210: Elements of Ethology (Behavioral Biology)
KS212: Elements of Environmental Interpretation
KS213: Elements of Environmental Education and Sustainability
KS254: Reference technical standards (UNI, EN, ISO, …)
KS214: Elements of Ecology and Biodiversity
KS278: Cycling Practice Techniques
KS279: Bicycle touring management techniques
KS280: Road safety education and cycle tourism

T6.7: Support any Environmental Education activities

CTT15: Use knowledge and skills to support the design and planning of environmental education courses
CTT16: Use knowledge and skills to support the creation and management of environmental education courses

Ability

SP46: Maintain and manage educational/information paths in the reference sector

Additional required knowledge:

KS211: Elements of Naturalistic Disclosure
KS208: Notions of Botany, Zoology and Anthropic Geography of the reference territory
KS210: Elements of Ethology (Behavioral Biology)
KS212: Elements of Environmental Interpretation
KS213: Elements of Environmental Education and Sustainability
KS214: Elements of Ecology and Biodiversity

T6.8: Verify and check compliance with applicable legislation in force

Expertise

CTT1: Apply and monitor compliance with information security procedures
CTT11: Apply and monitor compliance with privacy procedures
CTT12: Apply and check compliance with safety procedures in the workplace

Ability

SQ4: Ability to control
SP2: Check the correct application of the safety regulations in the workplace
SP4: Verify the correct application of the Tourism Legislation
SP42: Verify the correct application of the legislation on privacy

Additional required knowledge:

KS47: The legislation on privacy and the tourism sector
KS49: The legislation on safety in the workplace
KS52: Consumer protection legislation
KS106: Tourism Legislation
KT20: Waste disposal regulation

T6.9: Monitor service quality

Expertise

CTQ1-5 Monitor the processes and services necessary for the provision of the experiential offer
CTQ1-13 Apply Customer Satisfaction methodologies

Ability

SQ20: Apply monitoring methodologies and techniques
SQ21: Apply Customer Satisfaction methodologies and techniques
SQ22: Monitor and Evaluate the provision of services

Additional required knowledge:

KQ13: Quality Management - Monitoring and measurement of processes and services
KQ14: Quality Management - The Management of Non-Conformities and Corrective Actions
KQ15: Quality Management - Evaluation of the quality of services

T6.10: Provide functional cycling technical assistance for the correct execution of the excursion

Expertise

CTS132: Provide cycling technical assistance

Ability

SP103: Know and apply maintenance methods and techniques in the cycling sector

Additional required knowledge:

KS282: Touring bike: functioning and nomenclature
KS283: Cycling mechanics
KS284: Bike maintenance and management

T7: Improve the offering (continuous improvement)

Expertise

CTQ1-6 Improvement of processes and services

Ability

SQ14: Propose process changes to facilitate and rationalize improvements
SQ16: Evaluate and analyze individual processes to identify corrective and improvement actions

Additional required knowledge:

KQ35: Quality Management - Continuous Improvement

Optional tasks

Task T8: Carry out first aid in the event of accidents or illness

Expertise
CTS123: First Aid Management

Ability
SP84: Apply basic first aid techniques in self-control

Additional required knowledge:

KS206: Competent services and authorities in the event of accidents or sudden illnesses
KS207: First aid notions and techniques in a hiking context (traumas, illnesses, insect or animal bites, burns)
KT23: Standard Basic Life Support (BLS)

Task T9: Interfacing in a foreign language according to the territorial target of reference of its customers

Expertise

CTT8: Foreign Languages

Ability

ST8 Use foreign languages in the workplace according to the territorial target of reference of its customers

Additional required knowledge:

KS113: At least one foreign language in relation to the territorial target of reference of its customers

6. Profile Evaluation Criteria

To certify the possession of skills, it is proposed to take into consideration methodologies that take into account the following aspects in a non-mutually exclusive manner, i.e. possibly in combination with each other:

Qualifications awarded in the academic field (Formal Learning)
Specific Training (Non-Formal Learning)
Work or Professional Experience (Informal Learning)

Work or professional experience can be demonstrated through various tools including:

Curriculum Vitae
Professional portfolio
Objective placement on the market (awards, regional, national or international recognition)
Publications (scientific or editorial)

Requirements for access to the professional figure

Having attended specific training courses for the professional figure in question organized/recognised by Universities, Regions or professional associations established pursuant to law 4/2013 and recognized by the MISE and we have provided evidence of experience in the field which can be demonstrated by: at least 3 activities support with Cycling Guides recognized by an Association pursuant to Law 4/2013, from a region where this figure has previously been regulated, CAI Guides or through work evidence proven by: at least six cycling excursions in full autonomy. The shadowing visits can be carried out, by the candidate, in any location chosen by the candidate himself.

Having attended a specific training course whose contents and assessment methods comply with this standard and we have given evidence of experience in the field which can be demonstrated by: at least at least 3 coaching activities with Cycle Tourist Guides recognized by an Association pursuant to Law 4/2013 , from a region where this figure has previously been regulated, CAI Guides or through work evidence proven by: at least six cycling excursions in full autonomy. The shadowing visits can be carried out, by the candidate, in any location chosen by the candidate himself.

Having attended a specific training course whose contents are explained by UNI standards, where existing, as long as they are consistent with the competence in question and we have given evidence of experience in the field which can be demonstrated by: at least 3 shadowing activities with cycling tour guides recognized by an Association ex Law 4/2013, from a region where this figure was previously regulated, CAI Guides or through work evidence proven by at least six excursions in full autonomy. The shadowing visits can be carried out, by the candidate, in any location chosen by the candidate himself. (standard not yet present)

Be included in the Registers of Professional Associations established pursuant to law 4/2013 and recognized by the MISE provided that they refer to the professional figure in question and have obtained a Quality Certificate and Professional Qualification pursuant to law 4/2013

Be included in Regional Registers/Lists where this figure has previously been regulated by regional legislation.

At least 3 years of proven work or professional experience as a cycle tour guide and having passed a specific exam aimed at evaluating the knowledge, skills and competences required by this standard.

Be professionals falling within one of the "recognized figures" (list A), possess a Quality and Qualification Certificate issued pursuant to Law 4/2013 by a professional association authorized by the MISE and have attended a specific training course whose contents complete the knowledge required by this standard and not yet possessed by these professionals (supplementary course).

List “A”: recognized figures:

- Environmental Educator
- Naturalistic Interpreter
- Naturalist guide
- Equestrian guide
- Diving Guide
- Speleological Guide
- River Guide
- Fishing Guide
- Volunteer Ecological Guard (GEV)
- GAV Volunteer Environmental Guards
- Naturalistic Tourism Operator
- Sustainable Tourism Operator
- Sectional Hiking Guides (CAI)
- Tourist Guide
- Tourist guide
- Volunteer Hiking Leader – AEV (Federtrek)

Note 1: The Certification of Quality and Professional Qualification requested has no relevance, pursuant to paragraph 6 of article 2 of law 4/2013, with any activities regulated by law which remain within the scope of the qualifications provided for by current legislation .

The following registers are also recognized:

Logs CAI: Cycle Touring Guide ( AC) provided that the professionals have obtained a Certificate of Quality and Professional Qualification pursuant to law 4/2013 from an Association recognized by the MISE