Ecomuseum operator: Requirements

Museum Operator: Reference scheme

Scheme C) Unregulated profession built without regulatory references.

The reference scheme is based on the 'modelSkills Cycle' and is in line with the 'Tourism, Arts, Heritage Competence Framework (TAH-CF)'. the TAH-CF is defined in accordance with the European Qualifications Framework (EQF), the Recommendation of the European Parliament and of the Council 2009/C 155/02 (ECVET) and the APNR (Non-Regulated Professional Activities) scheme adopted by UNI for the technical standardization of unregulated professions.”

The scheme is subjected to an initial public survey available to all stakeholders in the cultural tourism supply chain in order to collect comments and contributions useful for improving its contents. All interested parties are invited to improve the scheme by sending their contributions to info@aiptoc.it

Description

PPC11/P3: Museum Operator

The Museum Operator is a professional equipped with the necessary skills to provide specialist support in the planning, creation and management of museum tours. This figure also deals with the daily management of museum activities, reception and custody services, communication and presentation of museum offers to the public. He works in collaboration and under the supervision of the Museum Director, as well as in coordination with the other professional figures responsible for the various sectors of the Museum that may be present depending on the type and size of the Museum itself.

The Museum Operator can carry out his activity both in public and private bodies as an employee or as an external consultant.

Note: The Museum Operator is a professional figure characteristic of small and medium-sized museums, where he takes on an often multipurpose role. This professional can manage tasks that in larger museums are typically entrusted to specialized personnel, such as the head of reception and security services and conservators.

Standards of Reference

European Qualification Framework (EQF)
Recommendation 2009 / C 155/02 (European Credit System for Vocational Education and Training - ECVET)
Law 4/2013 relating to non-regulated professions

Specific tasks and activities

Description of tasks

T1) Participate in the identification, cataloguing, analysis, interpretation and documentation of the Museum Heritage
T2) Participate in the planning of museum itineraries
- T2.1: Analyze the reference context
- T2.2: Support for the design of museum itineraries
T3) Provide specialist support for the management of museum services
- T3.1: Plan the activities and procedures of museum services for the relevant parts
- T3.2: Contribute to ensuring the correct performance of museum services
- T3.3: Contribute to the verification and control of compliance with the applicable legislation in force
- T3.4: Contribute to the monitoring of the museum services provided
- T3.5: Participate in the definition and management of public reception processes
T4: Contributes to the correct conservation and management of collections.

Optional tasks

T5: Participate in training and educational activities in the field of museology and in museum-related disciplines
T6: Interface in a foreign language based on the territorial reference target of visitors

Skills, Knowledge and Autonomy and Responsibility (Skills)

Note: The competences necessary for a profession, which include skills and knowledge, constitute a dynamic whole. These may vary depending on specific territorial contexts and are subject to changes over time due to factors such as technological evolution or other sectoral developments. Therefore, the examples of skills and knowledge presented here are to be considered purely indicative and not exhaustive, and will be subjected to constant revisions and updates.

The specific tasks and activities are listed below, associating the knowledge, skill, autonomy and responsibility requirements for each specific task or activity.

Tasks, activities, skills, knowledge, autonomy and responsibility (competences)

Task T1: Participate in the identification, cataloguing, analysis, interpretation and documentation of the museum heritage

T1 skill

SQ1: Analysis skills
SQ2: Ability to synthesize
SP105: Cultural Heritage relevant to the museum collection (Identify, analyze, document, relate, contextualize, develop historical-comparative relationships)
ST5: Identify and apply the basic IT and telematic tools
ST6: Identify and apply IT tools for communication
ST11: Use information search tools
SP94: Territorial context from a cultural and historical anthropological point of view (analyze, document, report)
SP100: Local cultural identities (Identify, analyse, interpret, document, report)
SP101: Museum heritage (Identify, analyze, interpret, document, report)
SP126: Interpretation Experience Paths (identify, analyze, document, report)

Based on the type of museum, the general skills indicated must be particularly in-depth in the specific sector to which they belong which can be, for example: Identifying, analysing, documenting, relating, contextualising, developing historical-comparative relationships, identifying the relevance and the historical context - cultural origin of museum assets belonging to one or more of the following (non-exhaustive list):

SP29: Unesco Heritage (Identify, analyse, document, report)
SP30: Naturalistic Heritage (Identify, analyze, document, report)
SP31: Historical, Artistic and Archaeological Heritage (Identify, analyse, document, relate)
SP32: Intangible Heritage (Identify, analyse, document, report, interpret)
SP33: Food and Wine Heritage (Identify, analyse, document, relate)
SP53: Anthropological Heritage (Identify, analyse, document, relate)
SP54: Paleoanthropological Heritage

Knowledge T1

KTS13: The Museum Heritage
KS145: Document management principles, methods and techniques
KS194: Local cultural endogenous attractions
KS195: Territorial natural endogenous attractions
KS196: Induced territorial attractions
KS237: New museology
KS246: Methodologies and tools for identifying museum heritage
KS249: Heritage Interpretation
KS263: Local cultural identities
KS250: Lighthouse Convention
KT6: IT tools for online communication and research
KS352: Elements of Tangible and Intangible Cultural Heritage

General knowledge of Cultural Heritage must include both tangible and intangible assets and be particularly in-depth in the sectors relating to museum collections. Below is an illustrative and non-exhaustive list

KTU Unesco Heritage

- KTU1: Unesco Conventions on Material Cultural Heritage
- KTU2: The World Heritage List (WHL)
- KTU3: UNESCO Institutions for Cultural Heritage
- KTU4: World Heritage sites at risk
- KTU5: The Proposal List of World Heritage
- KTU6: The procedures for the recognition of Unesco sites
- KTU7: Guidelines for drafting and implementing management plans
- KTU8: Models for the implementation of Management Plans
- KTU9: Sites on the World Heritage List
- KTU10: Unesco Global Biospheres and Geoparks
- KTU11: Creative Cities Network
- KTU12: Unesco Conventions on Intangible Cultural Heritage
- KTU13: The World List of Intangible Cultural Heritage
- KTU14: Other Programs for the protection and promotion of Cultural Heritage

KTN Natural Heritage

- KTN1: Protected Natural Areas
- KTN2: Parks and Nature Reserves
- KTN3: Nature reserves
- KTN4: Natura 2000 network
- KTN5: Sites of Community Interest (SIC)
- KTN6: Special Protection Areas (SPAs)
- KTN7: Special Areas of Conservation (SAC)
- KTN8: The Wetlands
- KTN9: The Geosites
- KTN10: Management tools for protected natural areas
- KTN11: Landscape Plans
- KTN12: The environmental protection and supervisory bodies
- KTN13: Strategies for Biodiversity

KTI Intangible Heritage

- KTI1: Demo-ethno-anthropological heritage (DEA)
- KTI2: Registers of Intangible Heritage
- KTI3: Religious Rites and Festivals (Celebrations)
- KTI4: Crafts, Knowledge and traditional working techniques (Knowledge)
- KTI5: Traditions and Oral Expressions (Expressions)
- KTI6: Performing Arts
- KTI7: Places of Memory and Symbolic Places
- KTI8: Places of Myth and Legends
- KTI9: Places of the Sacred
- KTI10: Places of historical events
- KTI11: Places of historical personalities and culture
- KTI12: Historical places of work
- KTI13: Places of the literary story
- KTI14: Places of television and film storytelling
- KTI15: Ethno-anthropological museum heritage
- KTI16: Ethnomusicological Heritage
- KTI17: Literary parks

KTS Historical, Artistic and Archaeological Heritage

- KTS1: Archaeological Tourism
- KTS2: Parks and Archaeological Sites
- KTS3: Paleolithic, Mesolithic and sites of tourist interest
- KTS4: Neolithic, Metal Age and sites and sites of tourist interest
- KTS5: Main architectural styles
- KTS6: Tourist sites from the Greek and Roman times
- KTS7: Testimonies of Byzantine and Lombard civilization
- KTS8: Sites of tourist interest from the Norman period
- KTS9: Baroque and Rococo
- KTS10: Neoclassical Architecture
- KTS11: The Testimonies of Liberty
- KTS12: The historic villages
- KTS13: The Museum Heritage

KTE Food and Wine Heritage

- KTE1: Typical products
- KTE2: Food and wine tourism
- KTE3: The quality certification of DOP, IGP and TSG food products
- KTE4: Traditional Agri-Food Products
- KTE5: Other forms of recognition of typical products
- KTE6: The wine roads
- KTE7: The production specifications
- KTE8: Organic products
- KTE9: Farmhouses
- KTE10: Quality rural and agri-food districts

Task T2: Participate in the planning of museum itineraries

Activity T2.1: Analyze the reference context

T2.1 skill

SQ1: Analysis skills
SQ10: Analyze the explicit, implicit and mandatory requirements (needs) of real and potential users
SP24: Identify the Strategic Stakeholders
SP72: Anthropic Context of the Territory (know, analyse)
SP73: Natural endogenous attractions (know, analyze)
SP74: Endogenous cultural attractions (know, analyse)
SP75: Induced Attractions (know, analyze)
SP92: Documentary Research (applying techniques and methodologies)
SP94: Knowing how to analyze the territorial context from a cultural and historical anthropological point of view
SP100: Local cultural identities (Identify, analyze, interpret, document)
SP101: Museum Heritage (Identify, analyze, interpret, document)
SP102: Knowing how to analyze the territorial context from a museum point of view

Knowledge T2.1

KQ33: Quality Management – Techniques for analyzing the requirements (needs) of interested parties
KS3: Experiential Tourism
KS4: Sustainable Tourism
KS5: Accessible Tourism
KS7: Cultural Tourism
KS24: Destination Management Organization (DMO)
KS39: The legislation for the protection and use of Cultural Heritage
KS40: The criteria for the protection of cultural heritage
KS41: The various levels of protection
KS43: Landscape assets
KS106: Tourism Legislation
KS126: Principles of Sustainable Development
KS232: Environmental Protection and Sustainable Development Regulations
KS242: Regional legislation regarding the establishment, recognition and management of museums and ecomuseums
KS245: National and regional museum/ecomuseum networks
KS265: Territorial Bodies and Institutions

Activity T2.2: Support for the design of museum itineraries

T2.2 skill

SQ1: Analysis skills
SQ5: Planning skills
SQ12: Implement, document and classify core processes
SQ18: Identify, understand and evaluate quality factors, indicators and standards

Knowledge T2.2

KQ22: Quality Management - Factors (dimensions) and quality indicators
KS198: Support services to the basic offer
KT16: Corporate Organizational Models
KS91: Theories and Models of Experiences
KS93: Characteristics of Experiences
KS95: Designing Experiences
KS110: Events: The Location
KS111: Sustainability of Events
KS188: The legislation relating to Authorizations and Permits regarding events
KS198: Support services to the basic offer
KS206: Competent services and authorities in the event of accidents or sudden illnesses
KS216: Principles of Sustainable Development
KS236: Museology and New Museology
KS247: Museum features
KS248: Community maps
KS249: Heritage Interpretation
KS247: Museum features
KS352: Heritage Interpretation Experience Centers (CEIP)
KS357: Interpretative services in museum settings
KT5: Basic IT and telematic tools
KT16: Corporate Organizational Models

Task T3: Provide specialist support for the management of museum services

Activity T3.1: Plan the activities and procedures of the museum service for the parts pertaining to it

T3.1 skill

SQ3: Organizational skills
SQ5: Planning skills
SQ7: Ability to produce improvement plans
SQ13: Implementing Procedures and Operating Instructions for Quality
SP40: Know how to organize the spaces where the services and museum offerings are carried out
SP41: Know how to organize the location and "staging" of your museum offer

Knowledge T3.1

KQ7: Quality Management - Planning and monitoring of the service
KS102: Theater as a model for staging experiential offerings
KQ4: Quality Management – System Documentation; the Manual; Procedures and Operating Instructions
KS101: Basic IT and Telematics
KS186: Event Planning

Activity T3.2: Contribute to ensuring the correct performance of museum services

T3.2 skill

SQ3: Organizational skills
SQ4: Ability to control
SP14: Contribute to the correct management of exhibition events on museum themes
SP37: Knowing how to plan and coordinate the maintenance of infrastructures and equipment pertaining to them
SP40: Knowing how to organize the spaces where the services and their offers are made
SP41: Know how to organize the location and staging of your museum offer
SP122: Contribute to the correct management of experiential events
SP123: Contribute to the correct management of interpretive events

Knowledge T3.2

KQ6: Quality Management - Logistic resources: equipment, infrastructure and work environment
KQ9: Quality Management - Production and provision of the service;
KQ10: Quality Management - Identification and traceability;
KS1: Logistics
KQ26: Event quality standard
KS102: Theater as a model for the staging of experiential offerings
KS111: Sustainability of Events
KS183: Characteristics of Events
KS187: Protection of Locations and Places used for events
KS188: The legislation relating to Authorizations and Permits regarding events
KS233: Planning and realization of events on cultural themes
KS253: Museum communications
KS265: Territorial Bodies and Institutions
KS292: Methodologies and techniques for evaluating Heritage Interpretation pathways
KS349: Principles of Experiential Pathways
KS350: Principles of Cultural Heritage Interpretation Pathways (Heritage Interpretation)
KS352: Heritage Interpretation Experience Centers (CEIP)
KS354: Experiential techniques and methodologies in the museum sector
KS356: Interpretative services in museum settings
KT16: Corporate Organizational Models

Activity T3.3: Contribute to the verification and control of compliance with the applicable legislation in force

T3.3 skill

SQ4: Ability to control
SP1: Identify and evaluate the applicability of the rules for the protection and use of cultural heritage
SP2: Check the correct application of the safety regulations in the workplace
SP4: Verify the correct application of the Tourism Legislation
SP42: Verify the correct application of the legislation on privacy
SP95: Knowing how to apply the legislation in the museum and eco-museum sector

Knowledge T3.3

KS39: The legislation for the protection and use of Cultural Heritage
KS47: The legislation on privacy and the tourism sector
KS49: The legislation on safety in the workplace
KS52: Consumer protection legislation
KS106: Tourism Legislation

Activity T3.4: Contribute to the monitoring of the museum services provided

T3.4 skill

SQ18: Identify, understand and evaluate quality factors, indicators and standards
SQ19: Apply auditing tools
SQ20: Apply assessment methodologies and techniques
SQ21: Apply Customer Satisfaction methodologies and techniques
SQ22: Evaluate service delivery

Knowledge T3.4

KS243: Museum evaluation criteria
KQ13: Quality Management - Monitoring and measurement of processes and services
KQ14: Quality Management - The Management of Non-Conformities and Corrective Actions
KQ15: Quality Management - Evaluation of the quality of services
KQ16: Quality Management - Internal inspections (Audit)
KQ31: Quality Management - Monitoring and audit
KQ33: Quality Management - Monitoring and evaluation of the quality of events
KS272: Inspection, supervisory, protection and safeguarding activities of museum assets
KS353: The VQCEIP method for evaluating Heritage Interpretation Experience Centers

Activity T3.5: Participate in the definition and management of public reception processes

T3.5 skill

ST1: Ability to communicate, involve and orient visitors to (eco)museum services
ST6: Identify IT tools for communication
SP124: Coordinate and collaborate with other professional figures in plans for the maintenance of museum infrastructure and equipment
SP125: Coordinate and participate with other professional figures in museum surveillance plans

Knowledge T3.5

KQ6: Quality Management - Logistic resources: equipment, infrastructure and work environment
KQ34: Quality Management - Internal and external communication
KS30: Cultural Tourism and Communications
KS100: Information technology for communication
KS121: Relations with institutions
KS267: Elements of (eco)museum dissemination
KS104: Communication and Conflict Management
KS105: Communication styles and effective communication
KS253: Museum communications
KT27: IT tools for communication
KS359: Surveillance and Anti-theft Systems
KS360: Regulations relating to supervision in museums.
KS361: Methodologies and techniques for ordinary and extraordinary maintenance
KS362: Management of Museum Infrastructure and Equipment
KS363: Security Systems
KS364: Management of large groups of visitors for museum safety purposes
KS365: Emergency protocols (fire and other risks to infrastructure and equipment)
KS366: Regulations relating to conservation and safety in museums.
KS367: Surveillance and management of large groups of visitors for security purposes
KS368: Emergency protocols (thefts or other similar critical situations)

Task T4: Contributes to the correct conservation and management of collections, where existing

T4 skill

Ability

SP40: Know how to organize the spaces where museum services are carried out
SP51: Cultural Heritage relevant to the museum collection (evaluate the state of conservation in collaboration with the restorer and scientific experts)
SP117: Use typologies and criteria for sorting and arrangement
SP119: Cultural Heritage relating to museum collections (know methods and techniques of handling and maintenance)
SP124: Contribute with other professional figures to plans for the maintenance of infrastructure and equipment
SP125: Compete with other professional figures in supervisory plans

Knowledge T4

KS40: The criteria for the protection of cultural heritage
KS41: The various levels of protection
KS42: The problem of conservation and restoration, the Charters of restoration
KS117: Cataloging tools and methodologies
KS118: Elements of diagnostics for the conservation of cultural heritage
KS122: Theories of restoration
KS123: Restoration techniques and methodologies
KS125: Techniques and Methodologies of museum arrangement and layout
KS140: Techniques and methodologies of preventive conservation of cultural heritage
KS145: Document management principles, methods and techniques
KS269: Visual Communication
KS270: Lighting technology
KS359: Surveillance and Anti-theft Systems
KS360: Emergency protocols (thefts or other similar critical situations)
KS361: Methodologies and techniques for ordinary and extraordinary maintenance
KS362: Infrastructure and Equipment Management
KS363: Security Systems
KS365: Emergency protocols (fire and other risks to infrastructure and equipment)

Optional tasks

Task T5: Participate in training and educational activities in the field of museology and in disciplines related to the museum

T5 skill

SP36: Participate in training and information activities with reference to subjects related to museum activities
SP45: Contribute to the development of training/information projects in the museum sector
SP46: Participate in the curation and management of training/information events in the museum sector
ST22: Knowing how to apply tools, including IT tools, for drafting educational reports and documents

Knowledge T5

KS112: Teaching techniques and methodologies
KS127: Methodologies and techniques for the evaluation of training events
KS129: Teaching methodologies relating to the museum sector
KS239: Characteristics of museum educational services

Task T6: Interface in a foreign language according to the territorial reference target of visitors

T6 skill

ST8 Use foreign languages in the workplace according to the territorial reference target of visitors

Knowledge T6

KS113: At least one foreign language in relation to the territorial reference target of visitors

V level of the European Qualifications Framework

Profile Evaluation Criteria

For the attestation of the possession of the requisites of competences, abilities and knowledge related to the profession it is proposed to take into consideration methodologies that take into account the following aspects in a way that are not mutually exclusive, i.e. possibly in combination with each other:

Qualifications issued in the academic field (Formal Learning)
Specific training (Non-formal learning)
Work or professional experience (Informal learning)

Requirements for access to the professional figure

Since the professional figure is not organized in an order or college, the requirements may vary based on the relevant Professional Association or other criteria established by the individual interested parties. Below are the requirements adopted by AITOC - Italian Association of Tourism Professionals and Cultural Operators.

Reference diagram: Museum Operator (SP/TAH-CF/PPC11/P3)

Have attended specific training courses for the professional figure in question organized/recognized by Universities, Regions or Professional Associations established pursuant to Law 4/2013 and recognized by the MISE and at least six months, even non-continuous, of proven work or professional experience in the reference sector.

Be included in the Registers of Professional Associations established pursuant to Law 4/2013 and recognized by the MISE provided that they refer to the professional figure in question and have obtained Quality Certification and Professional Qualification pursuant to Law 4/2013

Degree in humanities, tourism or equivalent and at least two years, even non-continuous, of proven work or professional experience as an ecomuseum operator

At least 4 years of proven work or professional experience as an ecomuseum operator

Related searches on the “ACTAS” Skills Archive Databases (UNDER IMPLEMENTATION)

Training courses that release the professional competence in question: PPC11/P3 courses

Professionals with the relevant professional competence: PPC11/P3 Professionals